Contact us
We value every customer and are committed to providing clear, friendly, and efficient support. If you have any questions about our wigs, orders, shipping, returns, or product care, our customer service team is here to help.
You may contact us through the following channel:
Email:
Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM
Response Time:
We aim to respond to all inquiries within 24 to 48 hours.
When contacting us, please include relevant details such as your order number, product name, selected length or color, and a clear description of your question or issue. Where helpful, please attach photos so our team can better understand your request.
Common reasons to contact us include:
- Questions about hair material, texture, length, and color
- Wig cap sizing, fit, and lace construction
- Wig care, maintenance, and styling instructions
- Order status updates
- Shipping and delivery inquiries
- Return and exchange requests
- Payment and billing questions
- Feedback and suggestions
- Wholesale or collaboration inquiries
Please check the individual product description before coloring, bleaching, or using heat-styling tools, as suitable care and styling methods vary by wig.
We want every shopping experience to be smooth and satisfying. If you have concerns about your order, please contact us, and we will work with you to find a solution in accordance with our store policies.